Platform Safeguards
Your brand is safe with ours
Custom fraud-detection software and a full-time Content Integrity Team help protect your brand and the Trustpilot platform from fake reviews
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Trustpilot has a global Trust and Transparency team of more than 50 people.
24/7 fraud detection
Intelligent fraud detection software
A vast majority of Trustpilot reviews are genuine and a reflection of a real buying experience. But fake reviews do exist, and we have a tool to find them. Our custom-built software runs 24/7 helping to detect suspicious reviews and remove those identified as fake.
Dedicated experts
Real people working alongside smart tech
Our global Content Integrity Team works with our fraud detection software to take action against fraudulent behavior or misuse of our platform. If you flag a review, they’ll investigate it.
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Community whistleblowers
Backed by the power of community
On Trustpilot, everyone can flag reviews. Both companies and consumers can identify what they don’t believe meets our guidelines. Anyone with information about fraud or misuse of our platform can contact us directly and we investigate.
Establishing industry standards
Preparing for the Internet of tomorrow
As one of the world’s biggest online review communities, we work internationally to help establish standards that safeguard consumer interests. We also work systematically with third-party sites to remove ads for soliciting reviews.
"There's never a dull moment, and each and every case we handle is different."
Robert Munk
Global Director of Content Integrity
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Flag and report reviews
Find Reviewer
Don’t recognize a reviewer? No worries. You can use the Find Reviewer tool to identify the customer and hear more about their experience. We also provide clear guidelines so companies and consumers can report what they believe are false reviews.
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Review Tags
Segment your feedback
Organize your reviews with the tag identifiers that work best for you, like location, sales agent, or vendor. Use them to create highly targeted website widgets on specific pages, or to dig even deeper into your review analytics and insights by key topics.
Customer engagement
Respond to Reviews
Write back to your customers to thank them, solve issues, and show the world that you genuinely care about your customers. Trustpilot makes it easy to keep up with all your reviews with notification emails and smart integrations.
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